All items are custom made and sales are final. Some exceptions will be made and a 15% restocking fee will be deducted from your store credit. Should you receive something damaged (see below).
Tumblers are purchased from China and may take longer than 14 business days to receive. If you are wondering about your order, please email us about your order so we both have records of our conversations. Please know I will make every attempt to contact you back. Should you call, please do leave a detailed message. Communication is KEY.
If your package arrives damaged, please contact us within 7 days. Save all items and packaging until the issue is reconciled with FedEx or other shipping company used, and we can provide a refund or exchange.